Patient Charter

Clerimis Ltd

At Clerimis Ltd, we are committed to providing safe, ethical, and patient-centred medical aesthetic care. This Patient Charter sets out what you can expect from us, and what we ask of you in return, to ensure a positive, respectful, and transparent clinical relationship.

Our Commitment to You

We are committed to:

  • Treating you with dignity, respect, and compassion at all times

  • Providing a calm, professional, and confidential environment

  • Delivering consultation-led, ethical medical aesthetic care

  • Placing patient safety and wellbeing at the centre of every decision

  • Practising within UK professional, legal, and ethical standards

Your Rights as a Patient

You have the right to:

  • Receive clear, honest, and accurate information about treatment options

  • Understand potential risks, benefits, limitations, and alternatives

  • Ask questions and receive understandable answers

  • Take time to consider your options before deciding

  • Decline or stop treatment at any stage

  • Receive care from appropriately trained and insured practitioners

  • Expect confidentiality and data protection

  • Access your personal data in accordance with data protection law

  • Raise concerns or complaints and have them handled fairly

What You Can Expect From Clerimis Ltd

Consultation-Led Care

Every treatment begins with a comprehensive consultation and suitability assessment.

Informed Consent

No treatment is performed without informed consent.

Honest Recommendations

We will advise you if a treatment is not clinically appropriate.

Ethical Practice

We do not over-treat, upsell, or prioritise trends over safety.

Ongoing Support

We provide aftercare advice and support following treatment.

Your Responsibilities as a Patient

To help us provide safe and effective care, we ask that you:

  • Provide accurate and complete medical information

  • Inform us of any changes in your health or medications

  • Follow pre- and post-treatment instructions

  • Attend appointments on time or provide notice if you need to cancel

  • Treat staff and other patients with courtesy and respect

Failure to disclose relevant medical information may affect treatment suitability and safety.

Confidentiality & Data Protection

We handle your personal and medical information in accordance with UK data protection legislation. Medical records are stored securely and treated as confidential.

Please refer to our Privacy Policy for further details.

Safety & Clinical Governance

Clerimis Ltd operates under a clinical governance framework which includes:

  • Infection prevention and control procedures

  • Complications management protocols

  • Ongoing professional development

  • Incident reporting and review

Further information is available on our Clinical Governance & Patient Safety page.

Complaints & Feedback

We aim to provide a high standard of care. If you are unhappy with any aspect of your experience, please contact us so we can address your concerns.

Complaints may be made in person, by telephone, or in writing. We aim to acknowledge complaints promptly and provide a written response within 20 working days.

Equality & Inclusivity

We are committed to providing care without discrimination and welcome patients regardless of age (subject to clinic policy), gender, race, religion, disability, sexual orientation, or background.

Our Promise

We promise to treat every patient as an individual, to act in your best interests, and to deliver care that is ethical, responsible, and focused on your wellbeing.